What are two important steps in Guest greetings and closings?

• A. Smile and make eye contact
• B. Ask for feedback and provide a receipt
• C. Apologize and thank them
• D. Provide a menu and recommend specials

Answer: (A)

Smiling and making eye contact are fundamental components of effective guest greetings and closings because they create a welcoming atmosphere that can significantly enhance the guest's experience. A genuine smile conveys friendliness and approachability, making guests feel valued and appreciated right from their entry. Making eye contact establishes a connection, signaling to the guest that they are being acknowledged and that their presence is important. This personable approach sets a positive tone for the interaction, fostering a sense of comfort and hospitality that guests are likely to remember when they think about their experience.

Engaging guests in this manner not only helps to form a rapport but also encourages open communication, making it more likely that guests will express their needs or preferences during their visit. This approach can lead to increased satisfaction and a desire to return in the future, which is vital for the success of any hospitality-oriented business.